We understand that plans change. Caddychicks has a flexible cancellation policy designed to be fair to both golfers and caddies, while respecting the time and effort that caddies invest in accepting and preparing for each booking. Please read this policy carefully before making a booking, and contact our support team if you have specific questions about a booking situation.
Golfers may cancel a confirmed booking 7+ days before the scheduled round for a full refund of the booking amount including the platform service fee. Cancellations made 2–6 days before the scheduled tee time receive a 50% refund; the caddy receives a 50% kill fee. Cancellations within 48 hours of the scheduled tee time receive no refund and the caddy receives 100% of their booking rate as a kill fee. We strongly encourage all golfers to cancel as early as possible if plans change — this allows your caddy time to fill their schedule with another booking and avoids any charge to you.
To cancel a booking, log in to your Caddychicks account and navigate to your upcoming bookings. Select the booking you need to cancel and follow the cancellation instructions. You will receive an email confirmation of the cancellation and any refund information. If you have trouble canceling through the platform, contact our support team immediately and we will assist you.
Caddies who need to cancel an accepted booking should do so as far in advance as possible through the platform. We understand that emergencies happen, but last-minute caddy cancellations significantly impact golfers who have planned their round around the booking. Repeated late cancellations will affect a caddy's reliability rating and standing on the platform. If a caddy cancels a confirmed booking, the affected golfer will receive a full refund and assistance finding an alternative caddy for their round.
To cancel a booking you have accepted, log in to your Caddychicks caddy account and navigate to your upcoming bookings. Select the booking and follow the cancellation process. Please include a note explaining the reason for the cancellation so our team can assist the golfer quickly and note the circumstance in your record.
In the event of severe weather, lightning, or an official course closure that prevents the round from taking place, Caddychicks will work with both the golfer and caddy to determine an appropriate refund or rebooking. Please contact our support team immediately if weather or a course closure affects your booking, and we will do our best to find a fair resolution for both parties.
If a golfer does not show up for a confirmed booking without canceling, the booking may be treated as a late cancellation and the golfer may not be eligible for a refund. If a caddy does not show up for a confirmed booking without canceling, the golfer will receive a full refund and the caddy's platform standing will be affected. Caddychicks takes reliability seriously on both sides of the platform.
Approved refunds are processed within 5 to 10 business days and returned to the original payment method. Processing times may vary depending on your bank or card issuer. If you have not received a refund within 10 business days of a confirmed cancellation, please contact our support team and we will investigate.
For specific questions about the cancellation policy as it applies to your booking, contact our support team directly. You can also find answers to common cancellation questions on our FAQ page. For rate information, visit the golfer caddy rates page or the caddy rates page.