Have a question or need support? The Caddychicks team is here to help. Whether you are a golfer with a booking question, a caddy with a profile issue, or someone curious about how our platform works, we are happy to hear from you. We aim to respond to all support inquiries within one business day. Our goal is to make every experience — before, during, and after your round — as smooth and enjoyable as possible.
You can contact us through the form on this page, and our support team will respond as quickly as possible. For urgent booking issues, please include your booking confirmation number in your message so we can locate your account and assist you right away. For general questions about the platform, our FAQ page covers the most common topics and may have the answer you need without waiting for a response. We have organized the FAQ by topic so you can quickly find information about bookings, payments, caddy profiles, and more.
If you are a golfer and need help with a booking, payment, account access, or have a question about your upcoming round, contact us through the form and our team will assist you promptly. When reaching out about a specific booking, please include the booking date, the caddy's name, and the golf course so we can look up your reservation efficiently. If you need to cancel or modify a booking, please review our cancellation policy first to understand your options and any applicable fees. For questions about what is included in a caddy booking and what you can expect on the day of your round, visit our For Golfers page. For questions about rates, visit our golfer caddy rates page.
If you are a caddy and have questions about your profile, a booking, a payment, or how the platform works, our support team can help. Common caddy support requests include help with profile photos, updating availability, understanding the booking flow, and questions about payouts and fees. If you have not yet joined the platform, visit our Become a Caddy page to create your free profile and start accepting bookings. For questions about how payouts and fees work, see our caddy rates page. If you are a new caddy completing your verification, include your profile email in your message to speed up the process.
If you are coordinating a golf tournament, charity scramble, corporate outing, or large group event that requires multiple caddies, please use the contact form and describe your event in detail. Include the expected date, location, number of groups, and any special requirements your event may have. Our team handles group and tournament caddy coordination and can help match the right caddies for your event. We serve events across the United States and have experience working with everything from small company outings to large multi-day tournament operations.
Common reasons golfers and caddies contact us include booking modifications and cancellations, payment and payout questions, account access issues, verification questions for new caddies, and questions about how to get the most out of the platform. Before reaching out, check our FAQ page — many common questions are already answered there and you may find the answer faster than waiting for a support response. Topics covered in the FAQ include how booking works, what caddies carry and do not carry, tipping guidance, how to leave a review, and how caddies are verified on the platform.
For business partnership opportunities, media inquiries, or press requests, please use the contact form and note your inquiry type in the subject line. Our team reviews all partnership and press inquiries and will follow up with interested parties. We are always open to conversations about how Caddychicks can work with golf courses, resorts, events companies, and media organizations. If you are a golf course or resort interested in featuring Caddychicks as a caddy option for your guests, we would love to connect. Visit our About page to learn more about our mission and what we have built.
Our support team responds to all inquiries within one business day, and often much faster during peak golf season. For time-sensitive booking matters — particularly if your round is within 24 to 48 hours — please note the urgency in your message subject. We prioritize day-of and next-day support requests to ensure your round goes smoothly. If you submitted a request and have not heard back within two business days, please check your spam folder and consider resubmitting with an alternate email address.