Your privacy matters to us. This policy explains how Caddychicks collects, uses, and safeguards your personal information when you use our platform as a golfer, a caddy, or a visitor. By using the Caddychicks platform, you agree to the collection and use of your information as described in this policy. If you have questions about this policy, please contact us through our contact page.
We collect information you provide directly when you create an account, complete your profile, make a booking, or communicate with other users through our platform. This includes your name, email address, phone number, location information, profile photos, and payment details. For caddy accounts, we also collect professional information such as your experience level, the courses you are familiar with, your per-round rate, and your availability. We do not collect more information than is necessary to operate the platform and serve you effectively.
When you use our platform, we automatically collect certain technical information including your IP address, browser type, operating system, the pages you visit, and how long you spend on each page. This usage data helps us understand how the platform is being used, identify technical issues, and improve the experience for all users. We use industry-standard analytics tools to collect and process this data in aggregate form.
We use the information we collect to operate and improve the Caddychicks platform. This includes facilitating bookings between golfers and caddies, processing payments securely, sending booking confirmations, reminders, and receipts, providing customer support, and communicating platform updates and new features. With your consent, we may also send marketing communications about special offers and platform news. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email we send.
We do not sell your personal information to third parties. We share limited information with third-party service providers who help us operate the platform — including payment processors, email service providers, and analytics platforms — but only to the extent necessary for those services to function. These service providers are contractually required to protect your information and may not use it for any purpose other than providing services to Caddychicks. When a booking is confirmed, we share relevant contact and scheduling information between the golfer and caddy to facilitate the round.
We take the security of your personal information seriously. We use industry-standard encryption for all data in transit and at rest. Payment information is processed through PCI-compliant payment processors and is never stored on our servers. We regularly review our security practices to ensure your information is protected against unauthorized access, disclosure, or misuse.
You have the right to access, correct, or delete your personal information at any time. You can update your account information from your dashboard, or contact our support team to request deletion of your account and associated data. You can also choose to deactivate your account at any time, which removes your profile from public search results. If you are located in a jurisdiction with specific data rights (such as GDPR or CCPA), we will honor all applicable rights upon request.
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and improve your experience on the platform. You can control cookie settings through your browser preferences. Disabling certain cookies may affect platform functionality.
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify users via email or a prominent notice on the platform. The date at the top of this policy indicates when it was last updated. Your continued use of the platform after a policy update constitutes your acceptance of the updated terms.
If you have questions or concerns about this privacy policy or how we handle your personal information, please reach out through our contact page. We take all privacy inquiries seriously and will respond within a reasonable time. You may also find helpful platform policy information on our FAQ page, our cancellation policy page, our golfer caddy rates page, and our caddy rates page.